Store Policy

Below you can find the return policy for the Quantum Energy Institute's online store:

• First, please contact us at support@quantumenergyinstitute.com for returns. You must be in contact with us before any return can occur.

• Products cannot be returned once the label and seal are broken/opened.

• If products were not opened and the seal is in tact and were purchased within a 14 day period, credit or a refund may be issued.

• If a return falls within the 14 day period, return shipping cost is not covered by the Quantum Energy Institute, L.L.C., and must be paid by the customer. Wait until you have confirmation from us to continue with the return shipping.

• Returns must be sent to:

Quantum Energy Institute,

PO Box 25119,

Philadelphia, PA 19147.

• Once we receive the returned items, we will initiate the reimbursement. This may take 3-10 business days to appear in your account.

• If products were not opened but purchased longer than a 14 day period, no refund can be performed.

• If products were damaged during shipping (broken glass, leaking, etc), you must contact support immediately at support@quantumenergyinstitute.com. Photo evidence of the damage must be sent via email, and from there, it can be evaluated for a return or exchange. All damage reports must be made within 3 business days of receipt of package delivery. 

• All sales are final for any downloaded media, like e-books, mp3s, PDFs, or other digital material. No refund available.

Below you can find the referral policy for the Quantum Energy Institute:

• If you referred a new client to the Quantum Energy Institute, you can receive 20% or $100 off a future order that is $250.00 or more. No other discount or coupon code can be used during that time.

• You may opt to use the referral discount on a service/consult instead, however the service must be $250.00 or more in value. Massage is not included.

• If more than one client was referred to the Quantum Energy Institute, only one referral discount can be used per service/order.

Below you can find the shipping policy and additional shipping information for the Quantum Energy Institute:

• All products are dropped shipped to clients from our distributors.

• Shipping is only offered to clients in the continental United States (not AL, HI, or US territories). We do not offer international shipping at this time.

• Order-to-shipment time varies.

• Please allow up to a 3 days for your order to be shipped before contacting support.

You can review the most current version of the Store Policy at any time at this page. The Quantum Energy Institute, L.L.C., reserve the right, at our sole discretion, to update, change or replace any part of the Store Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Store Policies constitutes acceptance of those changes.